Baptist Health: Annual Workforce Training
43% less seat time • approximately $1.2M in payroll savings
Annual training redesigned for measurable efficiency
Baptist Health's annual workforce training had become long, dated, and increasingly difficult to complete. Seat time had grown to the point that compliance was at risk and employees simply didn't want to sit through it.
Within strict yearly compliance requirements, we simplified the content, removed redundancy, and streamlined the activity flow to reduce friction and downtime. The original goal was a 15% - 20% seat-time reduction; the final result was far higher.
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Target: 15% - 20% seat-time reduction
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Actual: 43% reduction in total seat time
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Estimated impact: Approximately $1.2M in payroll savings
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Reception: Positive employee feedback
Compliance intact.Friction removed.
This wasn't a cosmetic refresh. It was a structural rebuild that simplified content, eliminated redundancy, and tightened pacing so employees could complete required training without burnout.
The challenge: long, dated, redundant
Annual training had expanded over time, creating learner fatigue and putting completion rates under pressure. The experience needed to be faster without losing what mattered.
The constraint: strict yearly compliance
Every employee was required to complete the training annually, and all compliance coverage had to remain intact. The solution had to improve efficiency within non-negotiable requirements.
The approach: simplify, de-duplicate, streamline
We removed redundancy, tightened language, and rebuilt pacing to reduce downtime between interactions. The result was more digestible content and a smoother completion flow.
The outcome: efficiency with measurable ROI
The redesign delivered a 43% seat-time reduction2014more than double the initial target2014translating into approximately .2M in payroll savings at enterprise scale.
Want this kind of measurable improvement?
If you’re trying to reduce seat time, increase productivity, or reinforce critical behaviors, let’s map the right approach.